Virtual Care or Urgent Care: What you need right now

When you're not feeling well, the question isn't just what's wrong.

It's where do I go for care that is most convenient for me and the situation. 

Here's the simple way to decide.

Choose Virtual Care When You Want Fast, At-Home Help

Start a virtual visit when your symptoms are mild and you want answers fast. 

You can stay right where you are and talk to a clinician within minutes.

Common reasons to start virtual care:

• Cold, flu, or sore throat
• Sinus pressure or allergies
• Rashes or skins concerns
• Pink eye or minor irritation
• Prescription refills or follow-ups

What you get:

• No driving
• No waiting room or exposure to other illnesses
• Clear next steps and prescriptions when needed

Virtual care works best when your condition can be diagnosed through conversation and a quick visual check. 

Choose Urgent Care When You Need Hands-On Treatment

Visit urgent care when your body needs more than a conversation.

This is the right choice when a clinician needs to examine you in person or run tests.

Go to urgent care for:

• Sprains or possible broken bones
• Cuts that may need stiches
• High fever that won't ease
• Pain that needs imaging or lab tests

Urgent care is designed for non-emergency situations that still need quick, in-person attention, for more major illnesses and injuries. 

What matters most to you right now

When you feel sick, three things matter.

1. Time

Virtual visits can connect you with a clinician in minutes, while urgent care often involves travel and wait times.

2. Convenience

Virtual care lets you stay home, rest, and still get answers.

3. Cost

Virtual visits are often lower cost because they skip facility fees and extra services.

Not Sure Which One to Choose?

Start with a virtual visit.

A clinician can guide you, treat your symptoms, or let you know if your should head to urgent care for next steps.

This helps you avoid unnecessary trips while still getting the right level of care.